At PaintMyPhotos, we are committed to providing exceptional service and a seamless experience for our customers. As part of this commitment, we offer worldwide free shipping and a no-questions-asked money-back guarantee. Please read the following information to understand our shipping policy and return process.


1. Free Worldwide Shipping:
  – We are delighted to offer free shipping to customers all over the world. No matter where you are located, your custom portrait will be delivered straight to your doorstep without any additional shipping charges.
  – Please note that while we strive to provide timely delivery, certain factors like customs regulations or remote location may affect the overall delivery time. We appreciate your understanding in such situations.

2. Processing Time:
  – Each custom portrait at PaintMyPhotos is meticulously handcrafted by our skilled artists. This level of craftsmanship takes time, which is why we aim for perfection with every order.
  – The typical processing time for a custom portrait is around 3-4 weeks before it is ready for shipment. During peak seasons or periods of high demand, please allow for slight variations in this timeline.
  – Rest assured that the quality of your artwork is always our top priority, and we work diligently to ensure that each piece meets our highest standards before it leaves our studio.

3. Shipping Methods:
  – To ensure safe delivery of your custom portrait, we partner with trusted shipping carriers who specialize in handling valuable artworks.
  – The specific carrier used may vary depending on your location and local logistics partners.
  – You can track the progress of your shipment using the provided tracking number once it has been dispatched.


1. Money-Back Guarantee:
  – At PaintMyPhotos, we want you to be completely satisfied with your custom portrait. If you are not fully delighted with your order, simply contact us within 7 days of receiving it.
  – Our no-questions-asked money-back guarantee ensures that you can return the artwork and receive a full refund. We value your trust and want to make sure you have a positive experience with us.

2. Return Process:
  – To initiate a return, please reach out to our customer support team by [insert contact method]. Our dedicated representatives will guide you through the return process and provide any necessary instructions.
  – Please ensure that the artwork is securely packaged for return, preferably in the original packaging if possible. This will help protect it during transit.
  – Once we receive the returned artwork and verify its condition, we will promptly process your refund according to our refund policy.

Please keep in mind that custom portraits are unique creations made specifically for you, which means they have sentimental value and cannot be resold. So, we kindly request that you consider this when initiating a return as it impacts both our artists and your fellow customers.

If you have any further questions about our shipping or returns policy, please don’t hesitate to get in touch with us. We are here to assist you every step of the way!